Frequently Asked Questions
Everything you need to know about your Sebago experience.
How do I determine the correct size for my Sebago shoes?
Most Sebago styles run true to size, but our hand-sewn loafers may feel snug initially. We recommend consulting our detailed Size Guide available on each product page for specific measurements.
What is your return policy for online orders?
We offer a 30-day return window for unworn items in their original packaging. Please ensure all tags are attached and the soles show no signs of wear to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their footwear sooner.
How should I care for my leather boat shoes?
To maintain the longevity of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or cream every few months to prevent drying or cracking.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.